At The Salt Reel Store, we’re committed to getting premium saltwater fishing gear into your hands quickly and ensuring complete satisfaction with every purchase. Our policies are designed with serious anglers in mind – straightforward, reliable, and focused on getting you back to the water with confidence.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to serve our global customers (excluding some Asian and remote areas):

Standard Shipping ($12.95 USD):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping (Orders over $50 USD):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. International customers are responsible for any customs fees or import duties.

Returns & Exchanges

We stand behind our premium saltwater fishing gear and want you to be completely satisfied. If you need to return or exchange an item, please review our policy below.

Return Policy Overview

  • Return window: 15 days from delivery date
  • Condition: Items must be unused and in original condition with all packaging
  • Proof of purchase: Required for all returns

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Used fishing line and leaders (Saltwater Line & Leader category)
  • Opened packages of terminal tackle
  • Custom or special-order rods
  • Items marked as “final sale”

How to Return an Item

Follow these simple steps to process your return:

  1. Contact us: Email [email protected] within 15 days of delivery with your order number and return details
  2. Wait for authorization: We’ll respond within 1 business day with return instructions
  3. Package securely: Use the original packaging with all protective materials
  4. Ship your return: Send to our Sacramento facility at your expense (address below)
  5. Receive confirmation: We’ll notify you when we process your return

Return Address

The Salt Reel Store
3036 Woodland Terrace
Sacramento, CA 95814
USA

Sample Return Request Email

Subject: Return Request for Order #[Your Order Number]

Dear Salt Reel Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Item Name: [Product Name]

Reason for Return: [Please specify: wrong item, defective, changed mind, etc.]

Preferred Resolution: [Refund/Exchange for [Product Name]]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]

Refunds & Exchanges

Refund Processing

  • Timing: 3-5 business days after we receive and inspect your return
  • Method: Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs: Non-refundable (except for defective items)
  • Exchanges: New item ships after we receive your return

Damaged or Defective Items

We take special care in packaging our saltwater fishing gear, but if you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange a replacement or refund at no additional cost
  • In some cases, we may request return of the damaged item

International Returns

For our international customers:

  • Return shipping costs are the customer’s responsibility
  • Customs fees and import duties are non-refundable
  • Mark packages as “Returned Goods” to avoid additional charges

Need Help?

Our team of fishing enthusiasts is ready to assist with any questions about shipping or returns. Contact us at [email protected].

Tight lines and happy fishing!

– The Salt Reel Store Team