Welcome to The Salt Reel Store’s FAQ section. We’ve compiled answers to the most common questions about our premium saltwater fishing gear, shipping policies, and more. If you don’t find what you’re looking for, our team of fishing enthusiasts is always ready to help at [email protected].

About Our Products

What types of saltwater fishing gear do you specialize in?
We specialize in high-performance saltwater fishing equipment including:
  • Saltwater Rods & Poles
  • Saltwater Reels
  • Saltwater Lures
  • Saltwater Line & Leader
  • Saltwater Accessories
Our products are designed for serious anglers preparing for offshore tournaments, flats adventures, and all types of saltwater fishing.
Are your products suitable for professional tournament fishing?
Absolutely! We cater to both professional anglers and passionate hobbyists. Our gear is selected for its performance in demanding saltwater conditions, making it ideal for tournament preparation and serious fishing adventures.

Ordering & Account

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Can I track my order?
Yes! All orders come with tracking information. Once your order ships, we’ll send you tracking details via email so you can follow your gear’s journey to your doorstep.

Shipping & Delivery

What are my shipping options?
We offer two convenient shipping methods:
  1. Standard Express Shipping ($12.95): Via DHL or FedEx (10-15 business days after processing)
  2. Free Economy Shipping: Via EMS for orders $50+ (15-25 business days after processing)
All orders take 1-2 business days to process before shipping.
Do you ship worldwide?
We ship globally to most countries, with some exceptions in Asia and remote areas. Customers are responsible for any customs fees, taxes, or import duties that may apply in their country.
How long will my order take to arrive?
Delivery times vary based on your location and shipping method:
  • Standard Express: 10-15 business days after processing
  • Free Economy: 15-25 business days after processing
Pro Tip: During peak fishing seasons (spring and fall), consider ordering 2-3 weeks before you need your gear to account for potential carrier delays.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be in new, unused condition with original packaging. Please contact us at [email protected] to initiate a return.
What if my gear arrives damaged?
We stand behind every product we sell. If your gear arrives damaged:
  1. Contact us immediately at [email protected]
  2. We’ll work with the carrier to resolve the issue
  3. If needed, we’ll replace damaged items or refund according to our policy

Customer Support

How can I contact customer service?
Our team of fishing enthusiasts is ready to help! Email us at [email protected] for any questions about products, orders, or shipping. We’re committed to helping you get the right gear for your next saltwater adventure.
Where is The Salt Reel Store located?
Our headquarters is located at:
3036 Woodland Terrace, Sacramento, US 95814
Though we’re based in the US, we proudly serve saltwater anglers worldwide.

At The Salt Reel Store, we’re not just delivering fishing gear—we’re delivering the tools for your next great saltwater adventure. Cast with confidence knowing we’ve got your shipping needs covered from our warehouse to your favorite fishing spot.